Do I have to register and create a personal account?
There's no need to register or create a personal account. We don't need your personal data, and you don't need to waste time on registration.
What will I get for my purchase?
You'll get an access code that will allow you to use our services. At the checkout stage, you can also order a personal IP address as an additional option..
How do I use the paid service?
After receiving the code, download the app for your device: Windows, macOS, Android, iOS or configure your router.
How is the time used measured?
Your subscription time does not start from the moment of purchase, but from the moment you activate your code, i.e. the first time you enter it on the app or site.
Please note that once you've activated your subscription, the countdown will begin, without stopping, until it expires.
How long can I keep an access code before activating it?
There's no limit on how long you can keep your access code before activating it. You can even buy several access codes at once in advance and then use them whenever you want in the future.
Can I extend my subscription before the access code expires?
The only way to keep using our service is to buy a new access code. We can't extend the term of an access code that has already been activated. However, if you want, you can exchange your access code for one that lasts longer for an additional fee.
Are there any traffic or speed restrictions?
We don't limit the amount of traffic used or the server speed.
You will have exactly the speed that your current internet connection allows, taking into account such factors as the distance to the server, the general level of internet infrastructure of the country and the place where the server is located, internet routes from your provider to our server, etc.
Are there any other restrictions?
Only standard common sense restrictions that apply everywhere. For example, you may not violate the laws of the country where a particular server you use is located, or commit illegal actions against other internet users and objects: spam, fraud, libel, extortion, or hacking.
Be sure to read our Terms of Use.
What if I'm having problems using the service?
We'll do everything we can to help you identify the problem and solve any connection issues. If needed, we can help solve your problem via remote desktop. As a last resort, if we're unable to help, we'll cancel your subscription and refund your money.
Refunds are also available at any time up to 30 days from the date of purchase according to our refund policy.
